Version 1.0 / 2023

This document establishes the general terms of the contractual relationship for the purchase of products offered on this website, owned by TALLERES PAHI, S.A. (hereinafter, "PAHI"), with its address at C/Barcelona, 32, Pol. Ind. Mas Gali, CP: 08503, Gurb (Barcelona), registered in the Barcelona Mercantile Registry, Volume 6799, Book 6078, Section 2, Folio 159, Page 80.662, Entry 1, with CIF: A-58097890, and the individuals and/or legal entities (hereinafter, "CLIENT" or "CLIENTS") who express their intent to purchase products via the online order made through this website. This website is exclusively aimed at the sale of products to professionals, expressly excluding sales to consumers.

Becoming a CLIENT requires:

• Completion of the registration form and acceptance of the Privacy Policy.
• Verification of the CLIENT's registration by PAHI.
• Approval of the CLIENT's registration.
• Acquisition of the CLIENT status.

These requests from CLIENTS constitute the particular conditions associated with these general conditions, which must be accepted electronically prior to purchasing the products. The CLIENT is presented with these conditions on the same website to read, print, save, and accept. These general conditions, together with the specific product requests made by the CLIENT, formalize the purchase contract between PAHI and the CLIENT, who declares having read, understood, and accepted these terms. The CLIENT may always consult these general conditions via the website.

FIRST.- OBJECT OF THE CONTRACT.
Under these General Conditions, PAHI agrees to deliver to the CLIENT the products that the CLIENT has requested through the website in exchange for a specified price.

By purchasing the products available on this website, the CLIENT declares:

• That they are of legal age and have the capacity to contract.
• That they have the legal authority to bind the company, if applicable, making the order.
• That they have read, understood, and accepted these General Terms of Contract.

SECOND. - MODIFICATION OF THE GENERAL CONDITIONS.
PAHI reserves the right to modify these General Conditions at any time, without prior notice to the CLIENT, who is responsible for reviewing them as a prerequisite to purchasing any products available through this website. In any case, the General Conditions displayed on the website at the time the CLIENT purchases the products will be considered valid and applicable.

THIRD.- PAHI'S RIGHTS AND OBLIGATIONS

3.1. Product Delivery.
PAHI agrees to deliver the product(s) in perfect condition. PAHI will not be responsible for errors in delivery when the information entered by the CLIENT in the order form is inaccurate or omitted. The delivery time will be determined in each case. Deliveries will be made to the countries listed at the following link. PAHI will not be responsible for delays caused exclusively by the transport agency or unforeseeable and uncontrollable factors that it is not obliged to bear.

If the requested product is unavailable, PAHI will inform the CLIENT of this fact and communicate the expected delay via email or phone. PAHI may offer the CLIENT the option to cancel their order or purchase an alternative item that may be available. If no response is received, it will be understood that the CLIENT wishes to wait for the indicated period. In the event of the impossibility to supply the requested product, either due to lack of supply from PAHI’s providers or any other reason, the CLIENT will be informed, and their order will be canceled without penalty. PAHI commits to refunding the full purchase amount within a maximum of 15 days, except in cases where special conditions are identified in the product description.

3.2. PAHI's Liability. PAHI will not be liable for:

3.2.1. Errors or delays in access by the CLIENT when entering their data in the order form, delays or inability to receive the order confirmation, or any anomalies that may arise when such incidents are due to internet issues, force majeure, or any other unforeseeable circumstance beyond the company's control. PAHI commits to resolving any issues that may arise and providing all necessary support to the CLIENT to find a quick and satisfactory solution to the problem.

3.2.2. Errors or damages caused by the CLIENT’s inefficient or bad faith use of the service.

3.2.3. Non-operational issues or problems with the email address provided by the CLIENT for receiving the order confirmation.

3.3 Guarantees:
PAHI guarantees that all Products available for sale on the website comply with applicable international and EU product safety standards.

FOURTH.- CLIENT’S RIGHTS AND OBLIGATIONS

4.1. Payment. Payment terms will be agreed upon with each client.

4.1.1. Amount. The price of the product requested by the CLIENT will be the one indicated on the website and reflected in the specific request made by the CLIENT at any given time, which will constitute the specific terms of the order.

Shipping costs will be added to the product price shown on the website. PAHI or the logistics operator will inform the CLIENT of the shipping cost before finalizing the purchase and in the confirmation email.

4.1.2. Payment Methods. The CLIENT must pay for their order using:

When the CLIENT places the order, they will receive a document confirming the order and specifying how the payment should be made (usually as agreed with the distributor).

4.3. CLIENT Responsibility. In all cases, the CLIENT will be responsible for:

4.3.1. The CLIENT assumes all risks of deterioration, damage, loss, and impairment of the Products from the moment they are made available to the CLIENT by the third party performing the delivery on PAHI’s behalf.

4.3.2. The CLIENT agrees to check the good condition of the Product with the third party performing the delivery on PAHI’s behalf, immediately reporting any anomalies detected in the packaging.

If, upon later inspection, the CLIENT detects any issues such as damage, breakage, or defects caused by shipping, they agree to notify PAHI within no more than 24 hours of receiving the product.

FIFTH.- LIABILITY

5.1. PAHI will not be responsible for:

5.1.1. Any damage caused by the CLIENT or third parties on the website.

5.2. PAHI reserves the right to suspend access without prior notice, temporarily or permanently, until liability for any damages caused can be effectively determined. PAHI will also collaborate with and report such incidents to the competent authority when it becomes aware that the damage constitutes illegal activity.

SIXTH.- COPYRIGHT AND TRADEMARKS

PAHI informs that its content, programming, and website design are fully protected by copyright, and any reproduction, communication, distribution, or transformation of such protected elements is expressly prohibited without PAHI’s consent. The trademarks of the products sold on the website belong to their legitimate owners. PAHI may establish links or hyperlinks to third-party articles or information, always citing the source. The rightful copyright holder of the included information may request the removal of such references at any time.

SEVENTH.- APPLICABLE JURISDICTION AND LAW

These general conditions are governed by Spanish law. Any conflict related to the interpretation or execution of these General Terms of Contract will be submitted to the jurisdiction of the courts of the city of Vic.

EIGHTH.- NULLITY OF CLAUSES

If any clause in these General Conditions is declared null, the remaining clauses will remain in effect and will be interpreted according to the parties' intentions and the purpose of these terms. PAHI may choose not to exercise any of the rights and powers granted in this document, which will not imply a waiver unless expressly acknowledged by PAHI.